Copilot Impact Analysis
How a Fortune Global 500 staffing company enhanced their North American recruitment solutions business with Microsoft Copilot365.
The Challenge
In late 2024, a Fortune Global 500 staffing company implemented Microsoft Copilot365 to enhance their North American recruitment solutions business.
The primary objectives were to:
- Increase growth and gain competitive edge
- Accelerate delivery and upgrade service quality
- Streamline productivity and responsiveness
- Improve data quality
The Solution
Eclectik was asked to conduct an independent analysis applying its proprietary AI transformation methodology - Eclectik VIA™ Framework.
Our analysis covered approximately 200 employees in an individual contributor role over an observation period of 3-4 months.
Key Findings & Impact
Positive impact generated per full-time equivalent (FTE) per month.
Impact was particularly significant for low performers and newer employees.
For employees actively using Copilot, benefits included:
Higher number of candidate interviews and candidate ratings.
Development of stronger external networks.
Improved financial contribution to the business.
Recommendations
To maximize financial impact, target Copilot adoption efforts on specific mid-tier performers who were identified as potential early adopters.
Continually measure Copilot impact using leading indicators.
Accelerate Copilot adoption using precision selection techniques for subsequent cohorts as part of the rollout.
About Eclectik
Eclectik helps organizations create healthier workplace cultures by turning employee feedback into meaningful action. We work across industries globally to spark conversations that shift mindsets and improve employee wellbeing.
Applied Signals
Through our Applied Signals expertise, we guide clients in using tools like Microsoft Copilot to surface hidden insights and empower more inclusive decision-making.
Our Biggest Insight?
"Real change happens when people feel heard. By focusing on trust and inclusion, we help build stronger, more resilient employees, teams and organizations."