Sage improves retention 30% with employee listening
How a global payroll, HR, and finance software provider used Viva Glint and Viva Insights to gain real-time insights into employee sentiment and workplace behaviors.
The Challenge
For a global business operating in a hybrid world, keeping a finger on the pulse of organizational culture can be a challenge. Sage needed a way to maintain their people-focused, supportive workplace culture across a distributed workforce.
The primary objectives were to:
- Gain real-time insights into employee sentiment
- Understand workplace behaviors in a hybrid environment
- Improve employee retention and engagement
The Solution
Sage implemented Microsoft Viva Glint and Viva Insights to create a comprehensive employee listening strategy.
By combining active feedback from surveys (Viva Glint) with passive behavioral data (Viva Insights), Sage could understand not just how employees were feeling, but how work patterns were influencing those feelings.
Key Findings & Impact
Improvement in employee retention through targeted listening and action.
Insights into employee sentiment and workplace behaviors.
Key Benefits Realized:
Maintained a supportive, people-focused culture in a hybrid world.
Leaders equipped with data to make informed decisions about team wellbeing.
Key Takeaways
Listening to employees is crucial for maintaining a strong culture in a hybrid work environment.
Combining sentiment data (surveys) with behavioral data (work patterns) provides a holistic view of the employee experience.
Data-driven insights empower leaders to take targeted actions that improve retention and engagement.
About Sage
Sage is a global market leader for technology that provides small and medium businesses with the visibility, flexibility, and efficiency to manage finances, operations, and people.
Employee Listening
"We use Microsoft Viva Glint and Viva Insights to gain real-time insights into how employees are feeling and workplace behaviors. We understand the importance of listening to employees."
- Sharon Oley, Customer Services Director, Sage
Why it Matters
"Key to that standout customer experience is a frontline workforce of engaged employees who buy into Sage’s people-focused, supportive workplace culture."